Delivery and refunds
The Framed Verse sells printable Christian Scripture art as digital downloads, along with a small number of canvas prints and ornaments that are printed to order and shipped. This page explains how checkout, file delivery, re-downloads, KJV requests, shipping, and refunds work, including the current Etsy checkout flow used for buyer protection.
How do I receive my printable files?
You receive your printable files instantly after checkout as digital downloads. The Framed Verse currently completes checkout through the brand's Etsy listing, so you click Buy on the standalone shop, finish the purchase on Etsy with Etsy buyer protection, and then access the purchased files after the transaction is complete. Each wall art print includes 300 DPI JPG files in 4 aspect ratios: 2:3, 3:4, 4:5, and 11:14, and sets include files for every design in that set. Cards, games, and Frame TV art come in the formats listed on their product pages. After downloading, you can print at home, upload the JPG files to a local or online print shop, or save the files for later personal printing. The same designs are also sold directly at theframedverse.etsy.com for buyers who prefer to browse there.
Can I get a design in the King James Version?
Yes. If the verse on a design uses different wording, email support@theframedverse.com after your order and the KJV files follow at no extra cost, usually within 24 to 48 hours. Your download is not affected. Include your order information and the design name, and mention it in the same message if you would like the verse text set larger. Personalized designs work differently: add the names, dates, or other details in the personalization field at checkout, and the product page says when the finished files arrive. If you have a deadline for a gift, wedding, baptism, or church event, put the date in your message.
What is the refund policy?
Digital download purchases are final because files cannot be returned once delivered. If anything is wrong with a file, such as a missing ratio, a download issue, or a visible error, email support@theframedverse.com and it will be fixed free of charge. Canvas prints can be returned within 14 days of delivery. Personalized items cannot be returned. If a canvas or ornament arrives damaged or with a printing defect, send a photo and it will be replaced free of charge. Refund handling follows the checkout provider's process, since the current purchase is completed through Etsy.
Do I need an account to order or download again?
You do not need an account on theframedverse.com to order. Checkout is currently handled by the provider, Etsy, so the purchase, payment, buyer protection, and file access happen through that checkout flow. If you need to re-download files later, use the checkout provider's purchase history or downloads area tied to the account used at purchase. The standalone site is a browsing and information home for The Framed Verse, while the transaction is completed through the brand's Etsy listing. Keep your order confirmation email because it helps support locate your purchase if you have a question. For download trouble, file fixes, or a KJV version, contact support@theframedverse.com with your order details. This keeps account details with the checkout provider.
How are canvas prints and ornaments shipped?
Canvas prints and ornaments are printed to order after checkout and then shipped, so they take longer than a download. Each of their product pages lists the production time, the shipping details, and the options you choose at checkout. For Christmas gifts, order these first and leave the printable designs for later.
Frequently asked questions
Is anything shipped after I buy from The Framed Verse?
Only canvas prints and ornaments are shipped; they are printed to order after checkout. Everything else is a digital download. Wall art prints include 300 DPI files in 4 ratios, and the buyer prints at home, through a local print shop, or through an online print service.
Can I re-download my purchased files?
Yes, purchased The Framed Verse files can be re-downloaded through the checkout provider's purchase history or downloads area. Since checkout currently completes through Etsy, use the Etsy account or order email used for the purchase. For trouble finding an order, email support@theframedverse.com with the details you have.
What happens if a digital file is wrong?
If a The Framed Verse digital file is wrong, missing, or difficult to use, email support@theframedverse.com and the file will be fixed free of charge. Digital purchases are final because downloads cannot be returned, but file errors, missing ratios, and technical problems will be corrected.