Delivery and refunds
The Framed Verse sells printable Christian Scripture wall art as digital JPG downloads. Nothing physical is shipped. This page explains how checkout, file delivery, re-downloads, translation requests, and refunds work, including the current Etsy checkout flow used for buyer protection.
How do I receive my printable files?
You receive your printable files instantly after checkout as digital downloads. The Framed Verse currently completes checkout through the brand's Etsy listing, so you click Buy on the standalone shop, finish the purchase on Etsy with Etsy buyer protection, and then access the purchased files after the transaction is complete. No physical item is shipped. Each print includes 300 DPI JPG files in 4 aspect ratios: 2:3, 3:4, 4:5, and 11:14. Sets include files for every design in that set. After downloading, you can print at home, upload the JPG files to a local or online print shop, or save the files for later personal printing. The same designs are also sold directly at theframedverse.etsy.com for buyers who prefer to browse there.
When will custom Bible translation files arrive?
Custom Bible translation files are delivered within 24 to 48 hours after you email the request to support@theframedverse.com. NIV is the default translation for The Framed Verse designs, and free swaps are available for KJV, ESV, NLT, NASB, and NKJV. Include your order information, the design name, and the translation you want so the file can be prepared correctly. The customization is for Bible translation changes, not a full redesign of the artwork. When the updated files are ready, support will send the corrected digital files by email. If you have a deadline for a gift, wedding, baptism, or church event, include that context in the message so the timing is clear. This keeps the verse accurate for your chosen translation.
What is the refund policy for digital downloads?
Digital download purchases are final because files cannot be returned once delivered. This applies to The Framed Verse printable Scripture wall art because buyers receive the JPG files after purchase and can save or print them immediately. That said, the policy is not meant to leave buyers stuck with a broken file. If anything is wrong with a file, such as a missing ratio, download issue, visible error, or technical problem, email support@theframedverse.com and the file will be fixed free of charge. The goal is to make the purchased design usable for personal printing. Refund handling follows the checkout provider's process, since the current purchase is completed through Etsy. Support is handled in plain email, not a separate portal.
Do I need an account to order or download again?
You do not need an account on theframedverse.com to order. Checkout is currently handled by the provider, Etsy, so the purchase, payment, buyer protection, and file access happen through that checkout flow. If you need to re-download files later, use the checkout provider's purchase history or downloads area tied to the account used at purchase. The standalone site is a browsing and information home for The Framed Verse, while the transaction is completed through the brand's Etsy listing. Keep your order confirmation email because it helps support locate your purchase if you have a question. For download trouble, file fixes, or translation swaps, contact support@theframedverse.com with your order details. This keeps account details with the checkout provider.
Frequently asked questions
Is anything shipped after I buy from The Framed Verse?
No physical item is shipped after you buy from The Framed Verse. The products are printable digital JPG downloads delivered after checkout. Each purchased design includes 300 DPI files in 4 ratios, and the buyer prints at home, through a local print shop, or through an online print service.
Can I re-download my purchased files?
Yes, purchased The Framed Verse files can be re-downloaded through the checkout provider's purchase history or downloads area. Since checkout currently completes through Etsy, use the Etsy account or order email used for the purchase. For trouble finding an order, email support@theframedverse.com with the details you have.
What happens if a digital file is wrong?
If a The Framed Verse digital file is wrong, missing, or difficult to use, email support@theframedverse.com and the file will be fixed free of charge. Digital purchases are final because downloads cannot be returned, but file errors, missing ratios, and technical problems should be corrected.